What are client onboarding challenges faced by accounting firms

When you’re onboarding new customers to your accountancy business, the procedure instigates once the client has approved to proceed. You must, however, prepare in advance to ensure a seamless and successful onboarding time for new clients.


To make onboarding new customers to your accounting business a breeze, you need to sketch out your process, convey expectations, and follow up when you’ve assigned a task. If you can get this process down to a discipline, the better!


You need to deal with the following issues while client onboarding accounting to streamline your procedure:

·        Misinterpretation of expectations:

There’s nothing more frustrating than a mismatch in expectations between you and your client. Prepare for your first meeting with a potential client by doing some research and planning ahead of time. Spend some time getting to know your client and learning about their background so that you can customize your usual onboarding procedure for new clients to suit their needs.


You may eliminate this problem by implementing a structured client onboarding accounting procedure. When you’re working with numerous clients at once, consistency in your work products is critical, and standardizing your sales process is no exception.

·        Delay in starting:

The simplest method to begin working with a new client is to sign a contract outlining your goals once you’ve worked with them for a time. Your goal is to assist your customer go ahead as rapidly as possible after you have their attention. Assuming a transaction has been completed and then cutting it off might result in further delays in the first step.


Once you have the client’s attention, you want to help them move forward as quickly as possible. Allowing a transaction to pass and then breaking up with the other party can lead to further delays in the first stage.


Internal disturbances are caused by delays in onboarding, which hinders development. Resource imbalances occur when your team is forced to react rather than mobilize.

·        Short of resources:

Time is money in the workplace, and it’s a valuable commodity. It’s possible to lose a customer if you take too long to start due to a lack of resources. You must be proactive and forecast your needs in future to make arrangements for sufficient resources. An efficient client onboarding guarantees that you don’t miss out on new project chances by reducing the time it takes to start a new project. Distractions are kept at bay by removing them from your desk.

·        Scope creep:

Many professionals have to deal with consumers that expect more and more from them as time goes on. This kind of demand is called scope creep, and if you have not set the limitation and boundaries, you will face it often during the service. Moreover, if you give some relaxation for the little task, it will encourage the client to ask for more again.


An example of this is stated in your agreement with the client:

  • A sales report.
  • AP/ AR aged report.
  • A financial project for the next three months before the 15th of every month


What if your client starts demanding 12 months cash flow projection on a rolling basis?

Additionally, you will be held responsible for explaining and suggesting the actions to achieve the financial goals for the business.

To counter the scope creep, you’ll have written documentation in case a client has higher expectations. Your best bet is to gently remind your client of what they agreed upon and let them know if extra services are needed, they can be provided for additional fees as well.